Does your renewal letter say you need to renew or your coverage will end?

Yes, the letter says I need to renew or my coverage will end.

To renew your Medicaid coverage, you need to follow the instructions in your renewal letter by the deadline on your letter.

How can I submit information to renew my coverage?

There are four (4) ways to submit the information to renew your coverage:

1. Renew online at www.healthy.la.gov
   • Log into your account and choose “Renew my Coverage.”
   • Haven’t created an online account yet? Use the same link to create an account. You’ll need your Medicaid card number to create an account.
2. Renew over the telephone by calling toll free at 1-888-342-6207.
3. Fill out and return your renewal packet
   • U.S Mail:
     Louisiana Medicaid/LaCHIP, P.O. Box 91283, Baton Rouge, LA 70821-9278
   • Email: laltc.processingcenter@la.gov
   • Fax: 1-225-389-8019
4. Renew in person at the Medicaid office of your choice.

Remember to check the due date on your renewal letter. You will need to submit the requested information by the deadline or your Medicaid coverage could be interrupted. This means you may not be able to see your doctor or get your prescriptions until your renewal is processed, even if you are still eligible.

What information might I need to provide?

You may need to provide the following:

• Social Security numbers
• Employer and income information (like paystubs, W-2 forms or tax returns)
• Policy numbers for other health insurance or information about any job-related health insurance available to your family

Have questions? You can contact your Medicaid regional office or call the Louisiana Medicaid hotline at 1-888-342-6207, Monday through Friday, from 8 a.m. – 4:30 p.m.

No, the letter says I have been renewed for another year and don’t need to do anything.

Good news! Your Medicaid coverage has been automatically renewed for another year. You don’t need to do anything else to keep your coverage.

If you have any questions, call Member Services at 1-866-595-8133 (TTY: 711). We’re here to help.

No, I have not received my renewal letter.

Not everyone will renew at the same time. Be sure to log into MyMedicaid.LA.Gov and keep your mailing address, cellphone number, and email address up to date. This will help make sure you get important letters, emails and texts when it is your time to renew.

I have already submitted my renewal information.

Once you complete your renewal for Medicaid, you can expect a decision by mail within 45 days. If your renewal is related to a disability, it may take up to 90 days to receive a decision.

I got a letter that says I am no longer eligible for Medicaid.

If you are no longer eligible for Medicaid, it is important to quickly apply for other health insurance so that you stay covered. Ask your job about health insurance or visit Healthcare.gov to find a marketplace (“Obamacare”) health plan. Financial help is available and many people find a plan for $10 a month or less. IMPORTANT: You only have 60 days after your Medicaid coverage ends to enroll in a new Marketplace plan during the “Special Enrollment Period.” If you miss this window, you will have to wait for the next Marketplace Open Enrollment Period to enroll in coverage for the following year.

Learn more about your affordable healthcare options

I’m still waiting to find out if I’m still eligible for Medicaid.

Remember, it can take 45-90 days after you complete your renewal to receive a decision. Want to be notified by text or email? On MyMedicaid.LA.gov, you can manage your communication preferences to get updates via text and email.

Log in   Create an account  

I got a letter that says I am still eligible for Medicaid.

Good news! You will keep your Medicaid coverage for another year. And if you are a Louisiana Healthcare Connections member, you can review your benefits for a refresher on all that you get with us.

Questions? Call our Member Services at 1-866-595-8133 (TTY: 711).